Refund Policy

1. General Conditions:
Our refund policy is valid for 15 days from the day of receiving the product15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.
2. International Returns:
Since we sell in multiple countries, the return process can vary. If you need to return a product, please contact us first at kiki@mazonkiki.com for country-specific instructions on how to return products.
3. Reporting Defective Products:
In the case of receiving a defective product, please email us at kiki@mazonkiki.com with detailed pictures showing the problem prior to returning the item. This will help us to quickly assess the issue and provide the appropriate return instructions.
4. Refunds (if applicable):
We only issue refunds for products that were incorrectly processed by mazonkiki.com or are defective. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. All items must be returned and examined by our company before a refund is issued. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. Exceptions:
Any items marked as Final Sale on the listing are not eligible for refund. Unless received defective.
6. Questions:
If you have any questions concerning our return policy, please contact us at kiki@mazonkiki.com.